We're so sorry this has happened! We want to resolve this for you in the best way possible; here's some guidance on next steps.
If it's an item of clothing (including footwear, accessories, swimwear and underwear), homeware, electricals, or furniture delivered by Evri, please chat with one of our team - they'll let you know what to do next.
If it's a large item that was not delivered by Evri, please fill in our form so we can make sure we have all the information we need. We'll get back to you within 72 hours.
Please chat with a member of our team. They'll assist you with the next steps.
Item with damaged/broken parts, or technical support required
Please see our Product Support article.