We’re really sorry to hear that you’d like to close your account; we value your custom and the last thing we want is to lose you.
If something has gone wrong, please contact us - we’d really like the opportunity to put things right for you. Our friendly customer service team will be more than happy to help.
If you’d still like to submit your account closure request, you can fill in our online form.
If you have an outstanding balance on your account, you’ll need to pay this in full before your account can be closed. Please visit How do I make a payment on my account? for a list of ways to pay.
If you’ve placed any orders that haven’t been delivered yet, or you need to return any items, these transactions need to be completed before your account can be closed. You can check for pending orders and returned items in your Account Transactions.
If you purchased a delivery subscription within the last 14 days and haven’t placed any orders, we’ll issue you with a full refund. However, if you have (or anyone authorised by you to use your account has) placed any orders during this 14 day period and incurred any delivery charges, the amount of your refund will be reduced or you may not receive any refund at all.