Please email our specialist Fraud Investigations team at email@example.com to help put things right.
Ensure you include the following in your email, so we have everything we need to support you:
- Your full name
- Your address
- The account number (where possible)
- A contact telephone number
- Your Crime Reference Number
- Details of your concern
- Any documents/images that may help us
A member of our team will handle your case as a priority and get in touch with you as soon as possible.
Alternatively, you can click the button in the bottom left of the screen to chat to one of our fraud investigation specialists.
If you've been a victim of identity theft you should also:
Contact your creditors:
Get in touch with any creditors you have an account with (e.g. banks, credit card companies, store cards, phone and utility companies). Even if you don't believe they have been affected, creditors can proactively monitor your accounts.
Contact a credit reference agency:
Experian, Equifax and TransUnion can provide suggested steps to resolve the situation and prevent it from happening again.
Customer Support Centre
PO BOX 9000
Customer Service Centre
PO Box 10036
TransUnion Information Group
One Park Lane
Contact the UK's fraud prevention service - CIFAS:
If you think you've been a victim of identity theft, you should consider subscribing to the CIFAS Protective Registration Service. A notice will be placed on your credit file indicating that your name and address may be used to perpetrate identity fraud.
Consumer Affairs, Cifas
6th Floor, Lynton House
7-12 Tavistock Square