If you're seeing this message, it means the sign in details you've used (email address/account number or password) haven't been recognised.
First of all - have you registered your account online? If not, please register your account.
If you've already registered with us, please check the following:
- If you're using your email address to sign in, have you used .com when it should be .co.uk? Or .co.uk when it should be .com?
- Have you put any spaces in your email address? If so, please remove them.
- 0 (zero) and O for Oscar look very similar; if these are present in your account number, email address or password, have you used the correct one?
- If you've changed your password recently and have an online password manager set up to auto-fill your passwords, have you updated this?
If you want to check what you entered in the 'Password' field, click ‘Show’ to see if you typed it correctly. To hide your password, just press it again.
Still seeing the same error message?
You may want to try a password reset.
Simply hit the ‘Forgot your details?’ button from the Sign in page, enter your account number or email address and you’ll be sent an email with instructions on how to reset your password.
If you haven't received the email, please see I’ve not received my password reset email for next steps.