We understand that you may be concerned if your order has been delivered and an item is missing.
What should I do?
Firstly, please check your online account to see if the item/s have been despatched.
You can also can find this information in the email you will receive when you have placed an order with us. Don't forget to check your junk and spam folder!
If your item has been despatched and has not yet been delivered, click here to see how to track your order.
If your order shows as delivered, but you have not received it, please chat to one of our friendly advisors who will be happy to help you.
To chat with us from 8am-7pm, click Contact Us on the bottom right.
Alternatively, if our team are not available, you can contact us here.