Yes – Themis Recoveries contact customers on our behalf and encourage them to get in touch with us to discuss their current situation and look at ways we can help.
Our specially trained advisors are sympathetic and easy to talk to, so please get in touch as soon as you can.
We’re available Monday to Friday, from 9am to 6:15pm. You can open a chat with us, email us at firstname.lastname@example.org (please include your full name, first line of address and postcode, so that we can find your account) or call us on 0800 072 2970.
Are Themis Recoveries a reputable company?
Yes, they're authorised and regulated by the Financial Conduct Authority under registration number 726702.
Will my credit file show that they contacted me?
No, it will only show your current account performance. It won't show that you've been contacted by a third party.
Have you sold/defaulted my account?
No, your account is still with Viva La Diva.
Have I been blacklisted?
No, we haven’t blacklisted you; however it's important you're aware that your credit file will reflect your current level of arrears and missed payments.
What happens once I speak to you?
As long as we can agree a solution, and you keep to the terms of the agreement, you won't receive any further arrears contact or late payment charges.