Troubleshooting
What to do if you've forgotten your details, plus website information
Using our website
- I can't get into my account, it's been locked as a security measure. Can you help?
- I'm having problems with your website, what should I do?
- I've forgotten my password, what should I do?
- I've forgotten my account number, what should I do?
- I already shop with you, how do I register my existing account?
- Is your website safe?