I’ve already placed an order

Cancellations & amendments

• Can I cancel or change my order once it’s been placed?
• Can I cancel my order under the Consumer Contract Regulations?
• Why has my order been declined?
• Why has my credit application not been successful?

Receiving your parcel

• Where is my order?
• I received a faulty/damaged/broken item, what should I do?
• My order is being sent straight from the supplier, when will it arrive?
• When will I receive the order I placed on fastest delivery?
• My order hasn't arrived, what should I do?

Returns & exchanges

• How do I return unwanted items?
• How do I track my return?
• Have you received my returned items?
• Can I request a collection from a different address?
• How do I return large items?
• Can I exchange an item?

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