How can I shop with you?

Opening an account

• How do I apply for a personal credit account?
• Can I open an account where I pay by card for each order?
• Can you tell me how your credit accounts work?
• How can I order above my credit limit?
• When will I receive my first statement?
• Why are you asking me to prove my identity?

Declined applications / orders

• Why was my application declined?
• Why was my first order cancelled and credit limit removed?

Getting the most out of Viva la Diva

• What can I do on your website?